New Clients Form

Thank you for considering our services. To become a new client, please fill out our New Client Form and send your appointment request in writing via email, text, or WhatsApp (083 1688365) We will respond as soon as possible. ( The preferred method for a successful appointment booking is by email or phone only. Booking ‘s made through social media cant be guaranteed and can sometimes be missed so please avoid social media booking request to avoid disappointment, this may change in the future but we will notify you if it does ).

Booking Guidelines: To provide the best service and ensure your furry friend’s grooming appointment is reserved just for them.

• Please book your appointments well in advance, ideally 4-8 weeks ahead of your desired date and time.
• Upon collection of your dog, we recommend rebooking your next appointment.
• If it has been more than 6 months since your last visit, you will need to reapply as a new client by filling out the form again.

Important Information:

• For insurance reasons, we cannot offer services without a submitted form. This form helps us create a secure file for your dog. 
•  It is not an online booking form, so please remember to contact us directly to schedule your appointment after submitting the form. Your information will remain confidential and will not be shared with any third parties.

Contacting Us: Please note that during busy times, we may be unable to answer the phone. In these cases, please send a text, WhatsApp message, or email, and we will get back to you as soon as possible.

Christmas Working Period Deposit Details: The festive season, our grooming appointments are filling up fast! We kindly request a deposit when booking Christmas time appointments.

• A € 30 deposit is required to secure your pup’s grooming slot.
• The deposit will be deducted toward the total grooming cost.
• Due to high demand, deposits are non-refundable but can be transferred if you reschedule within 48 hours. We appreciate your understanding and look forward to making your furry friend look fabulous!.

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Name *

First

Last

Contact Number *

Email *

Address *

Groom Type *

• Full Pamper
• Puppy Pamper
• Mini Pamper
• Hand Stripping
• Bath & Brush (Sort Coat)

Choose a Month *

• January
• February
• March
• April
• May
• June
• July
• August
• September
• October
• November
• December

Slide to choose the preferred date

Chosen date: 1

Preferred Day Time *

• AM
• PM

Pet Name *

Pet Gender *

• Male
• Female

Female dogs go through an oestrous cycle (we can't book your dog in during the female circle): *

• Yes

Please double check their oestrous cycle before you make a booking, unfortunately we charge full amount of your furry friend’s treatment for an appointment if we discover that the dog is in heat at the start of the treatment but we will have to cancel and reschedule for a later time. You will be charged for the treatment so please check in advance they are not in their cycle.

Pet Breed *

Neutered? *

• Yes
• No

Age *

Size / Weight (kg) *

Vet Details *

Emergency Contact (Name & Number) *

Is your dog on an effective method of parasite prevention? *

• Yes
• No

Please note €30 is added on where fleas are found on your dog. This is to cover the necessary fumigation as parasites are highly contagious to other dogs in our care

Does your dog have any behavioural issues that you are aware of? *

For health and safety reasons we may not be able to cater for your dog where for any reason they become highly stressed or display difficult behaviour or aggression. If we feel the behaviour is manageable and we can continue with the groom extra costs will be applied due to the extra time needed. If we find your dog is not settling or their behaviour poses a risk to our and/ or their safety we will contact you to collect your dog as soon as possible.

Does your dog have any knots/ tangles/ matting? *

Please note, we may not be able to brush the matting out where it is severe and causes pain. Some dogs with matting present will have to be clipped extremely short where matting is severe. How short your dog will need to be clipped will depend on how close the matting is to the skin. Extra costs €5-€30 will apply due to the extra time needed. We base our pricing on the complexity of the groom and how long it takes.

Severe matting *

• Yes
• No

Severe matting can be painful and challenging to remove safely. A professional groomer has the tools and experience to handle extreme cases, but in very severe situations, a veterinarian may be necessary, especially if there are skin issues and In cases of extreme matting, clippers may need to go very close to the skin to fully remove the mats. We take the grooming process very seriously and will do everything in our power to prevent any discomfort or injury. Our goal is always to ensure that your dog feels comfortable and safe throughout the grooming experience, even when dealing with severe matting. Did you read through and agree to this?

What type of groom/ haircut for your dog do you desire? *

• N/A
• Breed Standard Trim
• Modified Breed Standard (shorter version of the breed standard trim)
• Short clipped body with fluffy legs, head and tail
• Short clip all over
• ‘Teddy Bear’ – Fluffy with same length all over
• Will be guided by us
• Other

If your dog is short haired or does not require any clipping or scissoring please click N/A. Please note, factors such as the condition of your dogs coat, their age, their health, their behaviour will determine what is possible.

Other

Please use this field if your previous answer is “Other”

Health Issue *

Last Grooming *

We require at least 24 hours notice for cancellations or rescheduling. Do you agree to this? *

• Yes
• No

Communication is preferred in writing by email or text and confirmed by phone call to avoid any misunderstanding. Where not enough notice has been given, your missed appointment will need to be paid for and a deposit is required for a future booking. Where payment in full is not made for a missed appointment, all future appointments that you may have will automatically be cancelled.

Punctuality Policy *

• Yes
• No

We kindly ask that you arrive on time for your appointment. If you anticipate being late, please inform us in advance, preferably via text message. Please note that if you are more than 15 minutes late without providing a reasonable explanation, your appointment will be cancelled and marked as a ‘no-show.’ Do you agree to this?

Appointment Rescheduling Policy *

• Yes
• No

Occasionally, we may need to adjust appointment times due to staff availability. While we strive to minimize these changes, unforeseen circumstances may make it necessary. We appreciate your patience and understanding in these situations.Is this acceptable to you?

Regular Appointment Recommendations *

For dogs that require a longer style or tend to mat easily, we recommend regular grooming appointments every 6 weeks or less. Our team will advise you on the best grooming schedule based on your dog’s lifestyle, your styling preferences, and their specific coat type. If your dog has a ‘hair-bearing’ coat (which continually grows, such as Bichons, Cavachons, Shih Tzus, Poodles, Kerry Blues, Spaniels, Schnauzers, West Highland White Terriers, Cockapoos, Labradoodles), and you are unable to commit to at least 6-weekly visits, we suggest a shorter haircut. This will make coat maintenance easier between appointments and help prevent matting. Are you able to commit to regular visits, and if so, how often? We recommend booking your next appointment when collecting your dog, and we advise scheduling multiple appointments in advance due to our high demand.

Agree to use your furry friend’s photos on our social media? *

• Yes
• No

Send request

Late Cancellation & No Show Policy
*We have a 24 hours cancellation or reschedule prior to the appointment day. Please phone to cancel or reschedule.( PHONE CALL ONLY NO TEXT)
*If you fail to contact us with 24 hours notice then you will be charged full amount of your pup’s appointment. and a 50% deposit is required for any new appointment to ensure a future appointment that you may have already made. Non-payment of the fees will result in cancellation of all future appointments.
*NO SHOW – You will be charged for the missed appointment (FULL AMOUNT OF YOUR FURRY FRIEND’S TREATMENT)  and a 50% deposit is required for any new appointment to ensure a future appointment that you may have already made. Non-payment of the fees will result in cancellation of all future appointments.
*Non-payment of fees with last minute cancellations will result in automatic cancellation of future grooming sessions. This is a new business so ALL appointments are treasured. No shows or last minute cancellations/ rescheduling can really have a negative impact so please understand the need for our policies. We really appreciate your custom and will strive to retain it.

*Be on time – If you think you are going to be 15 minutes late or more, please contact us to let us know. Anyone who is more than 15 minutes late for their appointment without letting us know (with a reasonable explanation) will have their appointment cancelled and will be charged 100% of the appointment cost and marked as a no show. Any future appointments can be cancelled at managers discretion. You will not be offered future appointments where your missed appointment has not been paid for along with a deposit for your future appointment.

Thank you for your co-operation and understanding.