Walkies Retreat

TERMS & CONDITIONS

At Our Salon, we prioritize the safety and well-being of your furry friends. Please take a moment to review our terms and conditions:

  1. Pricing: Our price list is designed to accommodate dogs with an average coat condition. Please note that additional charges may apply for heavy matting, double coats, or heavily soiled coats.
  2. Additional Charges: In some cases, there may be an add-on charge of €5 – €30 for matted dogs or if your dog’s coat is in very poor condition. This charge also applies to dogs with uncontrollable disruptive behavior.
  3. Early Session Termination: If your dog becomes stressed or disruptive during the grooming session, we reserve the right to finish the session early. This measure is in the interests of the safety of both our groomers and your dog. In such cases, the session will be charged full amount of the treatment as we block booked session already.
  4. Required Information: When using our services, we kindly request that you provide us with the following information:
    • Your name
    • Email address
    • Phone number
    • House address
    • Pet name
    • Breed
    • Allergies
    • Medical issues
  5. Female dogs go through an oestrous cycle ( we can’t book your dog in): Please double check their oestrous cycle before you make a booking , unfortunately we charge full amount of your furry friend’s treatment for an appointment if we discover that the dog is in heat at the start of the treatment but we will have to cancel and reschedule for a later time. You will be charged for the treatment so please check in advance they are not in their cycle . We appreciate your cooperation and understanding as we strive to provide exceptional grooming services for your beloved pets. If you have any further questions or concerns, please don’t hesitate to reach out to us. Looking forward to serving you and your furry friend soon!
  6. Behavior Issue : When your dog has a behavior issue during the grooming session and if it’s not manageable we are going to stop immediately for safety for both dog and groomer. (YOU WILL BE CHARGED FULL AMOUNT OF YOUR FURRY FRIEND’S TREATMENT) 

Cancellation Policy

  • We have a 24 hours cancellation or reschedule prior to the appointment day. Please phone to cancel or reschedule. ( PHONE CALL ONLY NO TEXT)
  • If you fail to contact us with 24 hours notice  then you will be charged for the missed appointment  (FULL AMOUNT OF YOUR FURRY FRIEND’S TREATMENT)  and a 50% deposit is required for any new appointment  to ensure a future appointment that you may have already made. Non-payment of the fees will result in cancellation of all future appointments.
  • NO SHOW – you will be charged for the missed appointment  (FULL AMOUNT OF YOUR FURRY FRIEND’S TREATMENT)  and a 50% deposit is required for any new appointment  to ensure a future appointment that you may have already made. Non-payment of the fees will result in cancellation of all future appointments.
  • Non-payment of fees with last minute cancellations will result in automatic cancellation of future grooming sessions. This is a new business so ALL appointments are treasured. No shows or last minute cancellations/ rescheduling can really have a negative impact so please understand the need for our policies. We really appreciate your custom and will strive to retain it.
  • Christmas Working Period Deposit Details: The festive season,our grooming appointments are filling up fast! To ensure your pup looks their best for the Christmas season, we kindly request a deposit when booking Christmas time appointments. A € 30 deposit is required to secure your pup’s grooming slot. The deposit will be applied toward the total grooming cost. Due to high demand, deposits are non-refundable but can be transferred if you reschedule within 48 hours. We appreciate your understanding and look forward to making your furry friend look fabulous this Christmas season!
  • Be on time – If you think you are going to be 15 minutes late or more, please contact us to let us know. Anyone who is more than 15 minutes late for their appointment without letting us know (with a reasonable explanation) will have their appointment cancelled and will be charged 100% of the appointment cost and marked as a no show. Any future appointments can be cancelled at managers discretion. You will not be offered future appointments where your missed appointment has not been paid for along with a deposit for your future appointment.

When should I get my dog groomed?

“At our grooming service, we understand the importance of regular grooming appointments for your dog’s well-being. Our services are designed to prevent unnecessary suffering, skin infections, and pain associated with soiled coats, matting, and long nails. We recommend grooming appointments every 4-6 weeks for all breeds, with more frequent visits for certain coat types.
Matting can be a serious issue for dogs, causing discomfort and restricting blood flow to the skin. It can also hide unwanted parasites, trapped feces and debris, as well as embedded thorns and grass seeds. To ensure your dog’s comfort and happiness, we offer careful matting removal using clipper blades and scissors. Please note that this process may expose your dog’s skin, and it requires adequate time to be allocated.
If you have a dog with a coat that becomes matted easily, we suggest 1-6 weekly visits to maintain a long coat. However, if you prefer fewer visits, we can recommend a shorter style that will still keep your dog looking great for longer. Please understand that we do not offer dematting services as they can cause unnecessary suffering.
Our team is dedicated to providing the best care for your dog. We monitor their welfare closely and suggest grooming frequencies based on your desired style and your dog’s coat condition. We always strive to create a stress-free environment for both groomer and dog.
If you have any further questions or concerns, please don’t hesitate to reach out to us.”

How long will the grooming session take?

At our grooming service, we understand the importance of providing a gentle and relaxing experience for your dog. The duration of the grooming session can vary depending on the work involved, typically ranging from 2 to 6 hours. During this time, your dog will receive breaks in between bathing, drying, brushing, clipping, and scissoring. We ensure that fresh water is provided and toilet breaks are given to make sure your dog feels relaxed and enjoys their pampering.

The cost of grooming your dog depends on various factors, including the complexity of the groom and how long it takes. The final cost is determined by:

  • The size and weight of your dog
  • The thickness and length of their coat
  • The amount of undercoat they have
  • heir behavior during the grooming session
  • The method/style of groom you would like

For detailed pricing information, please refer to the ‘Grooming’ section of our menu.
We are committed to providing the best care for your dog and ensuring their comfort throughout the grooming process. If you have any further questions or concerns, please don’t hesitate to reach out to us.

What will the grooming session cost ?

At our mobile grooming service, the final cost of grooming your dog is dependent on various factors, including the complexity of the groom and how long it takes. The following determines the final cost:

  • The size and weight of your dog
  • How thick and long their coat is
  • The amount of undercoat they have
  • The condition of their coat
  • Their behavior during the grooming session
  • The method/style of groom you would like

For detailed pricing information, please refer to the ‘Pricing’ section of our website.

We are committed to providing the best care for your dog and ensuring their comfort throughout the grooming process. If you have any further questions or concerns, please don’t hesitate to reach out to us.

To ensure optimal productivity and the well-being of your dog, we are implementing a new grooming schedule based on your dog’s coat type. This schedule aims to maintain your pet’s coat health and appearance. Please review the guidelines below:

Silky and Wool Coats
Silky Coats: Includes breeds such as Setters, Cockers, Cavaliers, Yorkies, Maltese, Shih Tzus, and non-stripped Westies/Schnauzers.
Wool Coats: Includes breeds such as Maltipoos, Poodles, Bichons, Cavapoos, Cockapoos, Labradoodles and Goldendoodles.
Recommended Grooming Intervals:

4-6 Weeks: For those who prefer a fluffy appearance.
8-10 Weeks: For a shorter coat style.
Note: Appointments scheduled beyond 10 weeks may incur extra charges due to the additional time required for grooming.

Wire and Double Coats
Wire Coats: Hand-stripped breeds as Schnauzers, Irish Terriers, Border Terriers, Wire Haired Dachshunds and West Highland Whites.
Double Coats: Includes breeds such as Corgis , Huskies, Golden Retrievers, Pomeranians, Collies and Chow Chows.
Recommended Grooming Intervals:

6-8 Weeks: Ideally, for regular maintenance.
12 Weeks Maximum: We no longer offer appointments for intervals longer than 12 weeks, regardless of coat type.
This new schedule helps us maximize productivity and ensures your dog’s coat is always in top condition. Thank you for your cooperation and understanding.

This message covers important information about dog matting and grooming care, providing a clear perspective on the potential health issues caused by matting and the importance of regular grooming. Here’s a summary of key points you may want to consider if you’re passing along these tips or using them to guide a grooming routine:

  • Health Risks of Matting:

Matting is painful for dogs, pulling the skin tightly and potentially restricting blood flow.
Severe matting can hide parasites, trapped debris, and embedded objects like thorns, which may lead to infections.

  • Grooming Process:

Severe matting requires clippers and scissors to go close to the skin, which can sometimes lead to nicks and scratches.
Groomers take time and care, but the process can be stressful for both the dog and groomer.
After matting removal, dogs might feel a “pins and needles” sensation from restored blood flow, leading to behaviors like licking, scratching, or hiding. This will subside over time.

  • Owner Responsibility:

Regular grooming, including daily combing and 4-6 week grooming appointments, is essential to prevent matting and promote coat health.
For severe cases, when matting is extreme, a vet may be the only option.
Positive Support:

If a dog’s appearance changes after matting removal, owners are encouraged to be positive, as dogs can sense disappointment.
This information is useful for dog owners to understand the importance of coat maintenance and how they can best support their dogs’ health and well-being.

If you are not happy with the finished groom?

We understand that you may have specific preferences for your dog’s groom, and we always strive to meet your expectations. However, the condition of your dog’s coat plays a significant role in determining what is possible during the grooming process. In some cases, we may need to go shorter than you would like due to matting or knots in their coat. It’s important to note that brushing out matting can cause stress and pain for your dog, which is why we are obliged under section 12.1 of the Animal Welfare Act 2013 to avoid unnecessary suffering and act accordingly in the best interest of your dog’s welfare1.

If you think that we did not take off enough length during the grooming session, please let us know as soon as you pick up your dog or return your dog to us within 24 hours. We will be happy to make any necessary adjustments and go a little shorter to ensure your satisfaction1.

We value your feedback and want to ensure that both you and your dog are happy with the grooming results. Please don’t hesitate to reach out to us if you have any further questions or concerns.